What to do if you need to make changes

Your address and phone number
If you change your address or phone number permanently, you must let us know immediately. You can do this on Track or by contacting the Customer Service Unit on +44 (0)870 1122211. We will pass on your new address to your chosen universities or colleges, but if you are expecting any urgent letters from them, you may also want to tell them yourself. Don't forget to make arrangements to redirect your mail so that you receive any correspondence that has already been posted to you.

If you are at boarding school or studying away from home, please make sure that you change your address to your home or your new address at the end of the summer term.

Your email address
If you change your email address, you must let us know immediately. You can do this on Track or by contacting the Customer Service Unit on +44 (0)870 1122211.

Choice of university or college
You cannot normally change your choices of college or university after we have received your application. But if there are exceptional reasons, such as a change in your family circumstances or any personal problems, you should ask your school or college (or your academic referee if you have already left) to write to us, explaining the situation and recommending that you are allowed to change.

Adding more choices
If you originally applied to fewer than six choices, you can add more as long as you have not chosen your firm and insurance offers yet or turned down all your offers. You must add any further choices by 30 June 2007 (12 June 2007 for Route B Art and Design applications). You can add the new courses by going to Track. If you do not have internet access you can call the Customer Service unit on +44 (0)870 1122211 or provide your new choices in writing.

Single-choice applications
If you only made one choice on your original application and paid the reduced amount of £5, you can add more choices and go through Clearing later if you pay us an extra £10, as long as you have not already accepted or turned down an offer. You must make any additional choices by 30 June 2007 (12 June 2007 for Route B Art and Design applications). Please go to Track to add your new choices and pay the additional application fee.

Choice of course, year or point of entry
If you are happy with your choice of college or university but you want to change your choice of course, defer your application for a year or change the point of entry, you should write to the college or university direct, not to us. If the college or university agrees, it will tell us about the change. If we have already sent you an offer for your original choice, we will change it and send you a new one.

Changes in exams and course arrangements
You must write to us immediately if your exam subjects, modules or units, awarding or examining board, centre number or any other details change. You must also tell the colleges or universities where you hold offers or those that are still considering your application.

Universities or colleges usually base their conditional offers on your exam details. If your details change, they may change their offers or decisions.

If a university or college cannot confirm your exam results because it does not have enough information, they may not be able to offer you a place. Remember to tell us and the college or university immediately if anything changes.

Accident, illness or personal problems that affect your exam results
If you suffer an accident, illness or a personal problem that could affect your results, you should write to each college or university that is considering your application and ask them to treat you sympathetically. You can find the contact details for the universities and colleges on this site. You should send a supporting letter from your school or other authority and, in medical cases, from your doctor. You should send the details as soon as possible after the problem has arisen. Do not wait until your exam results arrive.

Withdrawal
You can withdraw your application at any time by going to Track or by phoning our Customer Service Unit on +44 (0)870 1122211. If you withdraw, you cannot submit another application during this academic year and you cannot go through Clearing. If you have withdrawn from the scheme but, for exceptional reasons, you want to re-enter it, you should write to us with full details and ask for advice.